We stand behind the quality of our products. The pictures and descriptions are accurate. We deliver the exact product represented on the web site. We do not substitute products unless we are directed to by the customer.
Orders are typically processed within 48 business hours. Occasionally we will get a run on an item and may experience delays. If this becomes the case we will do our best to contact the customer as soon as possible and offer them various alternatives.
See our "Shipping" section for more specific information on shipping times, optons, and seasonal rush times.
We ship via Fedex, Fedex Ground and UPS. We do not guarantee which shipping company we will use, only the speed of the shipment. The speed of the shipment (i.e. 2 day) does not include packing and pulling time which is processing time additional to the shipping time paid for.
If you want to know how fast ground service will get to you, you should visit Fedex.com . We ship from zip code 19106. Estimates of shipping times can be found in our "Shipping" section. These estimates are Fedex and UPS "approximate" shipping times for ground service, so if your order is time-sensitive, use a faster express service. Since we cannot control what the shipping companies do, we cannot take responsibility for delays caused by shippers, weather, address problems, location being closed or unaccessable, local delays, or any other reasons provided by the shipping company.
We may ship our products from multiple locations if products run out of stock at one warehouse. This will generate two packages being shipped to the customer at no additional cost. These packages may not arrive at the same time.
Due to the seasonal nature of costumes, Santa Claus products, and related items; All sales are final. No refunds will be given.
Planetcostume sells it's products FOB shipping point, so you agree that the customer refusing or neglecting to receive a shipment does not constitute a failure on our part, but in fact will cost you additional money since the shipper will bill Planetcostume to return the shipment to the shipment point. Planetcostume will charge the customer for this shipping in both directions.
Returns or exchanges that are not pre-authorized (using our RMA form and being issued an valid authorized RMA#) will be refused, and no refunds or credits will be issued.
If an exchange is approved by us, the product must arrive back at Planetsanta within 7 days from initial receipt. Failure to get products back to us in 7 days may result in additonal charges.
Planetcostume is not responsible for delays or lost packages caused by the customer entering incorrect addresses or other relevant data. We do not retype your name, address or e-mail (for tracking confirmation). Our shipping system processes your information exactly as you typed it into the order.
Ordering late or choosing a shipping speed that is too slow for your product to arrive for an event is not a valid reason for cancellation or return. We suggest that you consult the Fedex tables, and if needed call us for shipping and timing advice.
We use brand name shippers to ensure reliable delivery. While we trust our shippers to deliver properly, all shippers mess up from time to time. We cannot be held responsible for things like the blizzard of the century hitting your town and all flights being canceled (thereby stopping all shippers from delivering). In situations where different shipping companies serve the delivery better, we may substitute anotehr shipper with the same speed service.
With regards to pricing, Planetcostume reserves the right to change prices for products displayed on Planetcostume and it's affiliated sites at any time, and to correct pricing errors that may inadvertently occur.
We are not responsible for typos, and will not honor prices on items that were accidentally input wrongly.
Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Planetcostume’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. Planetcostume reserves the right at any time after receiving your order to accept or decline your order for any reason. If Planetcostume cancels an order after you have already been billed, Planetcostume will refund the billed amount.
